Wishing For A Better Connection

For the past days, I've been having intermittent internet connection and the other night I had no access to the internet. This rarely happens and I had no complains with them in the past. But I had several pending jobs and tons of comments to reply to, and when I tried to call my service provider’s technical support no one was answering the phone. I know it was already in the wee hours but they're supposed to have a 24/7 technical support, right? I’m a very responsible client and I always pay ahead of time, the least they can do is to let me know what was going on so I know what to expect. It's really irritating that you have to pay for so much, yet you don't get the speed you paid for.

That's the problem with the service providers back here. They are confident that people will stick to them because there are only a few of them, even if their service is not that good. Haay, if only there is something better than this company.

Sometimes, I can't help but compare it with Qwest, my brother's service provider in the US. He always has fast connection, his download takes only seconds and not minutes. Plus he says, they are very reliable because he is always on. Qwest High Speed Internet only costs him $19.99 per month, almost the same price as I'm paying for my broadband! It includes the QuickConnect™ installation kit, 2GB of e-mail storage, and quality telephone technical support 24 hours day, seven days a week! I'm terribly jealous that his package comes with the Qwest phone service and automatic protection from viruses, hackers and spammers, their top of the line virus protection has the fastest response to new virus threats and best virus detection. I really wish I can get that kind of service here too. :(